WELCOME TO FAQs

Have a question? See below for answers to common questions from customers

FREQUENTLY ASKED QUESTIONS

ORDER ISSUES

You can shop directly on our website. Browse our collections, add items to your cart, and complete your purchase through our secure checkout process.
Once your order ships, you'll receive a confirmation email with a tracking number. Click the tracking link in the email or enter the number on the carrier's website to monitor your package's progress.
Contact our customer service team as soon as possible. If your order hasn't shipped yet, we'll do our best to modify or cancel it. Once shipped, you'll need to follow our return process.
First, check with neighbors or household members. Verify the delivery address in your order confirmation. If you still can't locate it, contact us within 48 hours of the delivery date and we'll investigate.
Contact us immediately if you believe your package was lost or stolen. We'll work with the carrier to file a claim and find a resolution, which may include a replacement or refund.
Enter your discount code in the designated field at checkout before completing your purchase. The discount will be applied to your order total automatically.

PRODUCT INFORMATION

Use our search bar, browse by category, or filter by size, color, and price. Our navigation menu organizes products by type to help you find exactly what you're looking for.
Refer to our size guide available on each product page. Measure yourself according to the instructions and compare with our size chart. If you're between sizes, we recommend sizing up for comfort.
Yes, we offer an inclusive range of sizes. Check individual product pages for available sizes, and use our filters to shop specifically for extended sizes.
We use high-quality, sustainable materials including organic cotton, linen, and recycled fabrics. Detailed material composition is listed on each product page.
Care instructions are included on the product tag and description. Generally, we recommend gentle washing in cold water and air drying to maintain quality and longevity.

EXCHANGES & RETURNS

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items cannot be returned.
Contact us immediately with photos of the defect. We'll arrange a free return and send you a replacement or issue a full refund, including original shipping costs.
Yes, we offer exchanges within 30 days. Return your original item and place a new order for the size or product you want. We'll refund your original purchase once we receive the return.
Once we receive your return, please allow 5-7 business days for processing. Refunds will appear in your account within 5-10 business days depending on your bank or card issuer.
Contact us before returning your item. We'll work with you to arrange an alternative refund method, such as store credit or a check mailed to your address.

SHIPPING

We ship via standard ground shipping and expedited options. Choose your preferred method at checkout. All shipments include tracking information.
Orders typically ship within 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order leaves our warehouse.
Standard shipping takes 5-7 business days. Expedited shipping options (2-3 days or overnight) are available at checkout for faster delivery.
Contact us immediately if you need to change your address. If your order hasn't shipped yet, we can update it. Once shipped, you'll need to contact the carrier directly to redirect the package.
Standard shipping costs are calculated at checkout based on your location. We offer free standard shipping on orders over a certain amount. Check our current promotions for details.