Shipping policy
At Collen Studio, we are committed to delivering your order as quickly and efficiently as possible. Below you will find detailed information regarding our shipping process, delivery times, and policies.
Free Shipping
For the United States:
Enjoy free standard shipping on all orders over $59 USD (after discounts).
Orders below this amount will be charged a standard shipping fee based on destination.
Order Processing
All orders are processed within 2 – 4 business days (excluding weekends and holidays). During peak seasons or holidays, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Delivery Times & Shipping Rates
Shipping times and costs vary depending on your location:
| Country/Region | Standard Shipping Time | Shipping Cost | Free Shipping |
|---|---|---|---|
| United States | 5–10 Business Days | $6.99 | Orders $59+ |
| United Kingdom | 5–10 Business Days | $6.99 | Orders $59+ |
| Australia | 5–10 Business Days | $6.99 | Orders $59+ |
| Canada | 5–10 Business Days | $6.99 | Orders $59+ |
| Germany | 8–15 Business Days | $6.99 | Orders $59+ |
| France | 8–15 Business Days | $6.99 | Orders $59+ |
| Spain | 8–15 Business Days | $6.99 | Orders $59+ |
| Italy | 8–15 Business Days | $6.99 | Orders $59+ |
| Netherlands | 8–15 Business Days | $6.99 | Orders $59+ |
| Ireland | 10–17 Business Days | $6.99 | Orders $59+ |
| Japan | 15–20 Business Days | $6.99 | Orders $59+ |
| Worldwide | 15–20 Business Days | $6.99 | Orders $59+ |
Shipment Tracking
Once your order is dispatched, you will receive an email containing your tracking information. Please note that tracking updates may take a few days to appear while the package is in transit or being processed by logistics carriers.
If you have not received your tracking number, please check your spam folder. If you still cannot find it, contact our support team for assistance.
Changing Shipping Address
Please ensure that your shipping address is correct at checkout. If you need to make changes, contact us as soon as possible at support@collenstudio.com. We will do our best to update your details before the order is shipped.
Shipping Notice
Delivery times are estimates and may be affected by external factors such as customs clearance, weather conditions, or local courier delays. While we strive to ensure timely delivery, we cannot guarantee exact delivery dates.
In case of lost or delayed shipments, please contact us and we will assist you in resolving the issue with the carrier.
Duties & Taxes
International orders may be subject to import duties and taxes, which are determined by your local customs authority. These charges are not included in the product price or shipping cost.
If a package is returned or destroyed due to refusal to pay customs fees, any resulting costs may be deducted from your refund.
Contact Us
If you have any questions regarding shipping, please contact us at support@collenstudio.com.